Delivery Policy
Last Updated: 06 October 2023
1. Introduction
Welcome to CONNFI's Delivery Policy. We aim to offer transparent, efficient, and reliable delivery services to our customers. This policy outlines our delivery procedures and the terms associated with them.
2. Processing Time
Orders are typically processed within 2-5 business days. Once processed, a shipping confirmation email, complete with tracking information, will be sent to the email address provided during checkout.
3. Shipping Methods
We offer various shipping methods, including:
Standard Shipping (5-7 business days)
Express Shipping (2-3 business days)
Overnight Shipping (1 business day)
The availability of these methods may vary based on your location and the items ordered.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on the chosen shipping method and delivery destination. Occasionally, we may offer promotions that include free shipping.
5. International Shipping
CONNFI ships globally. Note that international shipments might incur additional taxes, duties, or customs fees, which are the responsibility of the recipient. Delivery times for international orders can vary based on customs processes.
6. Delivery Delays
While we strive for timely deliveries, occasional delays can occur due to factors like inclement weather, carrier issues, or high order volumes. We appreciate your patience during these times.
7. Missed Deliveries
If you are not available to receive your package, the carrier will usually attempt delivery up to three times before returning the package to us. If this happens, we will contact you to arrange for a redelivery or refund.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving the product. We will arrange for a return, replacement, or refund.
9. Changes to Order
If you need to change your shipping address or order details, please contact us immediately. Once an order is processed, changes may not be possible.
10. Contact
For inquiries, tracking assistance, or any delivery-related concerns, please contact our support team at connfistore@gmail.com